PRIVACY POLICY

Floor 5 ("we," "us," or "our") operates www.floor5.co (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or use our services, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our Site, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Information you provide directly: name, email address, phone number, mailing address, and any details submitted through contact forms, account registration, or purchases.

• Automatically collected information: IP address, browser type, device information, pages visited, and time spent on the Site, collected via cookies and similar technologies.

• Information from third parties: such as analytics providers or social media platforms, where you interact with our Site through those channels.

2. How We Use Your Information

We use your personal information to:

• Provide, operate, and maintain our services

• Process transactions and send order confirmations

• Respond to inquiries and provide customer support

• Send marketing communications, where you have provided consent (see Section 6, CASL)

• Improve our Site, products, and services

• Comply with legal obligations

• Detect and prevent fraud or security issues

3. Legal Basis / Consent

Under PIPEDA, we collect, use, and disclose personal information only with your knowledge and consent, except where permitted or required by law. Consent may be express (e.g., checking a box) or implied (e.g., by voluntarily providing information for an obvious purpose). You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at admin@floor5.co

4. Disclosure of Information

We do not sell your personal information. We may share your information with:

• Service providers who perform functions on our behalf (e.g., web hosting, payment processing, email marketing, analytics) — these providers are contractually obligated to protect your data.

• Legal authorities, if required by law, court order, or to protect our rights, property, or safety.

• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.

Some service providers may store or process data outside Canada (e.g., in the United States), which means your information may be subject to the laws of that jurisdiction, including potential access by foreign authorities.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings; disabling cookies may affect Site functionality.

6. Marketing Communications (CASL Compliance)

If you sign up for our newsletter or marketing communications, we will only send commercial electronic messages with your express consent, as required under Canada's Anti-Spam Legislation (CASL). Every marketing email will include:

• Our identification and contact information

• A functional unsubscribe mechanism

You may withdraw consent at any time by clicking "unsubscribe" or contacting us directly.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law, after which it is securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

9. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Withdraw consent to our collection, use, or disclosure of your information (subject to legal/contractual limits)

• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, contact us at admin@floor5.co

10. Children's Privacy

Our Site is not directed at children under the age of 13 (or applicable age in your jurisdiction), and we do not knowingly collect personal information from children.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.